Privacy Policy

# Privacy Policy

Last Updated: 2026-03-18

Escort Mobile ("we", "us", "our") provides ride, security escort, and long-haul relay booking services (including bodyguard-enhanced bookings and share-ride offers). This Privacy Policy explains what personal information we collect, how we use it, and your choices.

This policy is written as a global baseline intended to address common requirements across major jurisdictions (including EEA/UK GDPR, US state privacy laws such as California, Canada, Brazil, and others). Local mandatory rules still apply and may provide additional rights or obligations depending on where you live or where services are provided.

## 1. Information We Collect

- Account data: name, email, phone number, hashed password.
- Profile data: address, avatar, and role (client, driver, admin).
- Driver verification data: license, registration, insurance, background and safety documents, security certifications, and related verification statuses.
- Ride and booking data: pickup/dropoff locations, route preferences, meeting points, ride type, bodyguard options, long-haul staffing and milestones.
- Payment data: payment intent references, payment status, amount and currency. Card data is processed by Stripe; we do not store full card numbers.
- Device/usage data: app diagnostics, feature usage, and security logs required for fraud prevention and service integrity.
- Communications: support messages and operational notifications.

Additional notes:

- Location search history and some preferences may be stored locally on your device.
- In-app messages and real-time trip status/location updates may be processed through Firebase services.
- Address search, autocomplete, and geocoding may be processed by mapping providers (e.g., Google Maps/Places/Geocoding APIs).

## 2. How We Use Information

- Create and secure accounts.
- Match clients with drivers/bodyguards.
- Process rides, long-haul contracts, milestones, amendments, and return settlements.
- Process payments, holds, captures, refunds, and dispute handling.
- Prevent fraud, abuse, and unsafe activity.
- Operate verification, compliance, and admin audit workflows.
- Improve reliability, availability, and product quality.

We may also use data to:

- communicate with you about bookings, account status, and safety alerts,
- enforce platform rules and prevent fraud/abuse,
- comply with legal and tax obligations.

## 3. Location and Trip Data

Location data is used to:

- estimate fares and routes,
- dispatch providers,
- support meeting-point and trip status features,
- generate long-haul itineraries and compliance planning.

Location sharing is most relevant during active trips. Some service functions may be limited if location permissions are disabled.

## 4. Legal Bases and Consent

Where applicable, we process data based on:

- contract necessity,
- legitimate interests (safety, fraud prevention, platform operations),
- legal obligations,
- consent (for optional permissions and communications).

If you withdraw consent for optional processing (such as precise location permissions), some features may be limited or unavailable.

## 5. Data Sharing

We may share limited data with:

- drivers/bodyguards and clients for service fulfillment,
- payment providers (for payment processing),
- cloud and infrastructure vendors under contractual safeguards,
- mapping/geocoding providers for address search and location features,
- real-time infrastructure providers for messaging and trip status/location updates,
- regulators or law enforcement when legally required.

We do not sell personal information.

Where US state privacy laws apply, we do not "sell" or "share" personal information for cross-context behavioral advertising as those terms are defined by applicable law.

Key vendors used in the app include Stripe (payments and identity verification), Firebase (real-time database and messaging), and mapping providers (e.g., Google).

Vendor lists can change over time; we use contractual, technical, and organizational safeguards appropriate to the service.

## 6. International Transfers

We and our service providers may process personal information in countries other than where you live. When transfers are required, we use appropriate safeguards where required by law (e.g., contractual protections and security measures).

## 7. Retention

We retain data for as long as needed for operations, legal compliance, fraud prevention, and accounting obligations. Retention windows depend on data type and legal requirements.

## 8. Security

We use administrative, technical, and organizational controls to protect data, including access controls and audit logging. No system can guarantee absolute security.

## 9. Your Rights

Depending on your jurisdiction, you may request access, correction, deletion, portability, or restriction of personal data, and may object to certain processing.

Regional notes (non-exhaustive):

- EEA/UK/Switzerland (GDPR/UK GDPR): you may also lodge a complaint with a supervisory authority.
- United States (varies by state; includes California): rights may include access/know, delete, correct, opt-out of certain processing, and non-discrimination for exercising rights.
- Canada (PIPEDA) and similar regimes: rights include access and correction.
- Brazil (LGPD) and similar regimes: rights include confirmation, access, correction, deletion (where applicable), portability, and information about sharing.

We may need to verify your identity before fulfilling requests and may deny requests where legally permitted (e.g., legal obligations, security, fraud prevention, or safety).

## 10. Automated Decisions and Safety Controls

Some platform decisions (e.g., eligibility, dispatch constraints, risk controls) may use automated signals such as verification status, service rules, and fraud indicators. Where required by law, you may request human review by contacting Support.

## 11. Minors

The service is not intended for minors. You must be at least 18 years old (or the age of majority / minimum legal age for contracting for these services in your jurisdiction, if higher).

## 12. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last Updated" date and, when appropriate, in-app notice.

## 13. Contact

For privacy requests or questions, contact support through the app's Support section or email [email protected].